Resort Advisory Group in Vista, California is a timeshare exit company that has been operating since 2011. This business varies from other timeshare exit companies because it focuses on helping timeshare owners that were deceived by the timeshare developer’s sales tactics to cancel their timeshare, instead of assisting anyone looking to cancel their timeshare contract, regardless of whether or not the contract involved any fraudulent misrepresentations. To note, Resort Advisory Group may be owned by the same group as Timeshare Compliance, although this cannot be legally stated as fact. Both Resort Advisory Group’s website and Timeshare Compliance’s website are hosted on the same server, and their blogs are authored by “Michael Santos.”
Resort Advisory Group outlines 7 steps for the process of timeshare cancellation on their website. The process involves first sending potential clients a booklet explaining what will be needed from them for a proper assessment of the timeshare contract to be performed. It is required for the booklet to be sent back with the proper information filled out in order for the group to begin working on the next steps for the cancellation of the timeshare. This shows effort on Resort Advisory Group’s part to carefully review each potential client’s case in detail before working with them, which appears a favorable sign towards their legitimacy.
The business’s website also includes a thoroughly detailed FAQ page. According to this page, the time frame for cancelling a timeshare is six to 12 months, which is similar to other timeshare exit companies. It is also mentioned on the FAQ page that in some cases, customers are eligible for a refund on the purchase of their timeshare. Recent Florida law changes have made obtaining refunds on timeshares very difficult to accomplish, so this claim is surprising and may be more fluff than anything substantial. Resort Advisory Group also claims on their FAQ page that some timeshare contracts will not hold in a court of law. However, the group also denies being a law firm, so it is questionable how the company knows what contracts will and won’t stand in court.
On their website, the Resort Advisory Group reviews are positive, mentioning stellar service and overall smooth experiences with the company. However, it is necessary to look outside of the company’s website to get a reliable perspective on what clients think of the business, as reviews displayed on a company’s own website may skew the company’s image to appear better than it actually is.
In the case of Resort Advisory Group, reviews posted outside of the company’s website are also positive, overall. There are only a few negative reviews, which claim that Resort Advisory Group uses robo-calling and ignores Do Not Call lists, but this is not verifiable. As of 1/13/2019, Resort Advisory Group reviews on Google have an aggregate 3.8 (out of 5) star rating, Facebook reviews have a 4.6 (out of 5) star rating, and the BBB gives them a 4.25 (out of 5) star review.
The Resort Advisory Group cost is not displayed through their website due to the group’s claim that each timeshare cancellation must be individually assessed for a fair estimate of the cost, which is a legitimate reason. The cost has not been appeared elsewhere online or by any reviewers of the company.
The company mentions a guarantee to refund fees if they are unsuccessful at cancelling your timeshare contract. This indicates that the group charges up-front fees in exchange for their services, as opposed to offering a no up-front fee escrow payment option, where initial fees are placed into a third-party holding account until services are successfully completed, at which time the payment is released to the business. While 100% money-back guarantees may sound safe, it is always risky to pay anything up-front directly to a business before the services promised are successfully accomplished. Paying up-front fees directly to the business could end in the company taking your money, then never fulfilling their end of the bargain. In recent times, there have been numerous accounts of just this happening with scam companies such as Resort Relief, Last Resort Fee, and Aconsumercredit, to name a few.
Why take a gamble when there are other companies out there offering no up-front fee escrow payment options?
Fill out a contact form to the right of this page or use our live chat option to find out more about cancelling your timeshare using no up-front fee escrow payment.