US Consumer Attorneys, is a timeshare exit company operating since 2014 and based out of San Diego, CA. The company has multiple locations in the United States and Mexico.
US Consumer Attorneys’ Lawyers
US Consumer Attorneys states that they are a law firm consisting of “seasoned lawyers with approximately 100 years in combined experience.” The company website mentions on the page “Our Process” that the lawyers’ names assigned to a clients’ are released to the client only after they have become a customer. It is recommended to check up on the reputation of these assigned lawyers, if choosing to work with the business.
Two attorneys’ names, “Jeffrey I. Pitegoff” and “W. Lee Biddle” are included on US Consumer Attorneys’ webpage “Our Lawsuits.” Both of these names do, indeed, belong to attorneys with legitimate reputations, which is important to note because some timeshare exit companies intentionally misrepresent themselves as law firms when they do not actually employ real lawyers.
US Consumer Attorneys Reviews
The US Consumer Attorneys reviews on their website are positive. On the company’s “Testimonials” webpage, many happy customer reviews are featured. However, company websites are not always the most reliable resource for determining what customers think of a company.
Off of their website, reviews are mixed. As of 1/20/2019, US Consumer Attorneys has an aggregate 3.2 (out of 5) star rating on Google out of 21 reviews, with negative reviews mentioning poor follow up and service from the company. However, reviews on the BBB are more positive, with an aggregate 5 (out of 5) star customer rating out of 82 reviews, as of 1/20/2019. US Consumer Attorneys does have 32 complaints on their BBB page, though, most of these complaints are answered or resolved, and their overall ranking by BBB is “B+”, as of 1/20/2019.
US Consumer Attorneys Cost for Services & Guarantees
The US Consumer Attorneys cost is not displayed online, which is similar to other timeshare exit companies due to the individualized nature of the services that such companies provide. However, a customer mentioned on US Consumer Attorneys’ BBB complaints page that they paid $5,000, and a few unhappy customers on the BBB and Google mentioned paying $9,000 for their service.
On the company website, US Consumer Attorneys mentions a Price Match guarantee and has a satisfaction guarantee that “All Paid In Full Timeshare Cancellations are Guaranteed to be Transferred or In Process within 18 Months or Your Money Back!”, which implies that clients are charged directly, up-front for their services.
It Is never recommended to work with a timeshare exit company that charges the customer directly, up-front, even if the company offers a guarantee to refund costs if their service should fail. It happens too frequently in the timeshare exit company industry that a business takes its customers money and either goes out of business or disappears with it.
The only way to ensure total protection from such scams is to work with a timeshare exit company that offers a no up-front fee escrow payment option, which allows a client to pay for the company’s service to a third-party holding account that only releases the funds to the timeshare exit company once the timeshare contract has been successfully canceled.
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